WHAT ARE YOUR SHIPPING TIMES AND PRICING?For all information on Shipping please refer to our Shipping Page.
CAN I MAKE A CHANGE TO MY ORDER?We process and ship orders as soon as possible. Either same day or next day so we are unable to make any changes to your order.Please contact us as soon as possible for this request.
HOW DO I CANCEL MY ORDER?We process and ship orders as soon as possible. Either same day or next day so we cannot normally cancel your order. Please contact us as soon as possible for this request.
HOW DO I TRACK MY ORDER?Once your order ships you will receive an email with your tracking number for your reference to track your parcel.
WILL I BE CHARGED DUTY TAXES OR CUSTOMS?All international customers are responsible for the customs rates within their own country. TPVS will declare the full $ value paid on international shipments and must include an invoice for customs should they require it.
WHAT ARE YOUR PAYMENT OPTIONS?You can purchase online with MasterCard, Visa, PayPal or Alipay.
DO YOU OFFER RETURNS OR EXCHANGES?Returning an item for a store credit is easy by following these easy steps here. Returns must be sent back within 14 days with the Return slip included.
I HAVE RECEIVED AN INCORRECT ITEM?If you have received the wrong style please contact us as soon as possible so we can resolve this for you in a timely matter.
I HAVE RECEIVED A FAULTY ITEM?All products have been quality controlled; however if you have received an item with a manufacturing fault please contact us as soon as possible and include a photo of the fault before returning. We will replace the item if we have stock available or will issue you with a refund within 1 month of purchase. Anything outside this timeframe will be up to our discretion. Please note that wear and tear is not considered a manufacturing fault.
DO YOU HAVE GIFT VOUCHERS?Yes we offer Gift Vouchers that you can purchase here.
RETURN POLICYWe will happily accept returns within 14 days for returns once purchase is received. All items returned must be in the original condition, unworn, unwashed and must include all tags.
You are responsible for the return postage costs and it is advised to send your parcel tracked to ensure it arrives safety. Lanbaosi is not responsible for any damaged or lost goods.
Lanbaosi reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our return policy.